Develop surveys targeted for individual donors, donor groups or donor group sponsors to ensure you are proactively collecting valuable feedback. Track and manage the feedback and concerns all through the DRM Touch Concern and Survey Module.
- Access to canned reports
- Track and trend concerns to ensure improvements are being achieved
- Escalate issues to ensure regulatory compliance and provide follow-up support to improve service
- Easily define, deliver and analyze surveys to target groups in accordance with your organization's practices
DRM Touch Components
- Donor, Administration & Reporting
- Campaign & Manual Dialer
- Web-based Liaison Portal
- Online Rewards Store
- Web-based Donor Portal
- Mobile Donor Portal App.
- Concern & Survey
- Donor Loyalty & Rewards