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Donor Dialogue’s DRM System Becomes Finalist for The Computer World Excellence Awards

Donor Dialogue’s CRM system, the DRM Touch, is a finalist for the “Excellence in the Use of ICT for Customer Service” award.

Auburn Hills, MI (PRWEB) November 6, 2008 — The Computer World Excellence Awards have announced the finalists for their 2008 “Excellence in the Use of ICT for Customer Service” awards. One of Donor Dialogue’s largest clients, New Zealand Blood Services, has made the list becoming one of the top three finalists for their Donor Relationship Management Project.

The Donor Relationship Management Project is a combined effort between Donor Dialogue and the New Zealand Blood Center to provide simple technologies and systems that can work customer service wonders for the blood industry. This specialized CRM system has allowed the New Zealand Blood Center to provide new recruiting channels such as text and email alerts and also allows donors to schedule their appointments online.

“New Zealand Blood Center is honored to be a finalist for this award to showcase our evolution in the blood service industry”, noted Tony Carpinter, National IS Manager of New Zealand Blood Center. “Donor Dialogue’s DRM system has helped our blood center perform better management reporting so we can cope with extra and urgent demands. It has enhanced our donor alerts making more blood and the right kind of blood available to hospitals.”

The objective of the Computer World Excellence Awards is to showcase examples of first class Information Communication Technology applications to a wide business audience. These awards boost competitiveness of New Zealand’s businesses by promoting “role models” of excellence.

“One- to- one relationships with your donors is now easy and personal with the Donor Dialogue’s DRM system,” stated Patricia Bezjak, President of Donor Dialogue. “We are thrilled to be a part in this honorary award and thank the New Zealand blood center for allowing our DRM system to assist them in their recruitment efforts.

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